Despite the availability of national norms and standards that aim at guiding and assuring the quality of services in most countries of Sub-Saharan Africa, and the many training and workshops held to date, the quality of MCH services still lags behind far below expectations.reasons include very weak application of set norms and standards, in a systematic and sustainable manner.  Another reason quite often raised is the poor support, supervision and coaching that service providers do benefit fro, district teams and supervisors.

the limited quality and efficiency of supervision as delivered by district managers  to date, coupled with a limited consciousness of professionals on how to install and sustain quality services justifies the need to reinvent strategies at operational level on how to address quality assurance in the health sector in general and MCH services in particular

Goal

Notre vision est de renforcer les capacités des équipes de gestion et des prestataires de soins en les accompagnant de façon innovante à mettre en place des dispositifs innovants d’amélioration continue de la qualité des services entièrement piloté par les prestataires, au niveau des points de prestations de soins à même de répondre aux besoins des clients et de booster l’utilisation des services

Approach

We use an innovative approach that combines supportive supervision to tailored coaching focused on performance and quality aligned with set norms and standards. the approach takes into account national norms & standards while contextualizing the methodologies to incorporates local realities and the services delivery landscape

our supercoaching approach is a combination of the supportive supervision and the performance oriented coaching that leads to improved services. we also use innovative SMART technologies to provide continuous support and coaching as need to service providers and programme managers as needed

Result

we anticipate generating regular and sustainable quality services which will lead to more attractive services and consequently a better utilization by the population and improved indicators